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Why do we ask for the best package tracking software? A study reveals that “50% of customers have already had a problem during a delivery” and that “41% of customers are not satisfied with the first proposal for home delivery of a parcel”. Under such conditions, how to guarantee a 5-star order delivery service? How do you address your customers’ growing delivery needs? How can the rescheduling of delivery not impact the rest of the schedule? What package tracking software should a seller who organizes his shipments implement?
Today, you will discover how to ensure quality and compliant delivery with the best package tracking software.
Home delivery on time is a complex process that cannot be improvised. Following specific milestones and managing upstream constraints is necessary to satisfy the recipient while preserving one’s margins. Want to save driving time and miles? Package tracking software controls and optimizes operations before, during and after delivery to the customer.
Classic tracking usually follows 5 phases: order preparation, transit phases, the passage from the distribution center and delivery. The image below summarizes these phases and the activities with which they are associated.
Best package tracking software: Attract customers with accurate delivery tracking
Online sales have been growing strongly since the health crisis. The best package tracking software offers three different advantages:
- Time savings
- Saving money
- Access to more choice
Avoid disappointing expectations. Thanks to the best package tracking software, you save time and reduce costs without reducing your margins.
What are consumers’ expectations regarding delivery?
You will surely have understood that if the buyer chooses to order online, it is also to avoid unnecessary travel. A package tracking software allows you to improve and accelerate shipping processes:
- Optimize last mile laps;
- Recalculate itineraries according to shipping contingencies;
- Inform automatically and in real-time.
- Allow the end customer to choose a transit time slot.
- Several unforeseen events can impact your client’s planning. For example:
- The customer forgets the appointment: Set up automatic reminders via SMS or email.
- The customer is suddenly unavailable: Reschedule the passage of the courier before he goes to the site or, for example, retrieve the information to deliver the package to a neighbor.
- There is a problem with the delivery address: Talk to the carrier directly on the phone.
To avoid proposing a second package delivery, which is particularly expensive for your online sales company, you must ensure that the customer is present at delivery time. Therefore, you need to communicate with your customer at each stage of the delivery process:
- Give him a delivery date so he can arrange it;
- Offer him the possibility of choosing a time slot to integrate it into his agenda;
- Allow them to track the carrier live on a map for added peace of mind;
- Encourage him to provide you with as much practical information as possible for successful delivery with an appointment preparation.
Reassure all stakeholders with the best package tracking software
Sometimes consumers express some concerns about online shopping. For example:
- They are anxious about buying a product on an online sales site they do not know;
- They are stressed about paying for an item they don’t have on hand;
- They are eager to receive it to make sure it meets their expectations;
- They are annoyed by the delivery time slot, which is often too long.
Instead, supply chain professionals need to ensure that:
- The package is delivered in good condition;
- The delivery is made within the established times;
- The customer is present at the time of delivery.
For an e-commerce site or a small online sales shop, the key to success is instantaneous and mutual communication between the delivery service and the end customer. How can you pay attention to the efficiency of package tracking software?
With the best package tracking software, the customer can:
- Know the fairly precise time of the appointment with real-time monitoring of the delivery vehicle;
- Being able to choose the time slot of passage during the day;
- Inform the driver when rescheduling the shipment of your package;
- Specify any special conditions for the delivery of the box.
- Choose a lap management and optimization software.
Package tracking software and optimization solutions are now indispensable for following the shipment of packages from the warehouse to the end customer. These tools simplify the daily life of buyers and couriers and allow you to respond to various problems:
- Reduction of the environmental impact thanks to the reduction of journey times and the number of vehicles in circulation.
- Simplified management of schedules for carriers and customers.
- Greater customer satisfaction concerning schedules and reduction of delivery times.
- Sending notifications and tracking couriers reassures your customers
- The consumer who makes an online purchase expects to receive as much information as possible on the status of his order.
Support your customers anytime thanks to the best package tracking software. Your customer can open the tracking link proposed to locate the courier if necessary. In a delay or unforeseen event, the customer’s arrival time is updated live to allow the customer to access reliable information and organize themselves until the parcel arrives.
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