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Technical support outsourcing is a Timely and high-quality solution of problems that arise during the operation / modernization of IT systems, or in other words – the delegation of non-core functions of the company to external specialists, allows you to reduce the cost of ownership, reduce downtime of assets and, ultimately, reduce the cost of products.
We provide technical support outsourcing and maintenance services in all areas of the company’s activities, with a guaranteed level of SLA, automation of work with applications through the Service Desk.
IT infrastructure support:
Undoubtedly, IT infrastructure support plays a pivotal role in today’s fast-paced digital world. From troubleshooting various technical support outsourcing issues to maintaining software systems, IT support teams are the unsung heroes of every organization. These competent professionals navigate through complex networks, manage burgeoning databases, and consistently monitor computer systems to preempt or quickly resolve any potential glitches. Their prowess in leveraging technological advances ensures the business runs smoothly, while simultaneously enabling employees to seamlessly adapt to new software and hardware applications. Moreover, as cybersecurity threats continue to evolve, IT infrastructure support further safeguards the company’s valuable data and assets, ultimately proving instrumental in driving business success and fostering unwavering client trust. So, let’s take a moment to appreciate the tireless efforts and dedication of technical support outsourcing, for they are truly the backbone of any thriving organization.
Monitoring and management of infrastructure functioning – active network equipment, data center equipment (servers, disk arrays, blade centers, etc.)Technical support outsourcing of IT services, including email services, technical support services (HelpDesk), telecommunications, network services and services, information backup and recovery services, etc.Outsourcing of information security systems
Project management technical support outsourcing – IT project management
Application Services Support:
Monitoring and managing the functioning of services and applications (accounting, billing systems, Internet applications, distributed data processing systems, etc.)
Outsourcing of business process management automation systems
Project management outsourcing – project management in the field of business application implementation
When evaluating the cost of such services, we take into account and recommend to the customer the optimal level of service, the level of technical support, based on the characteristics of the business processes of the enterprise, the systems used and their components.
An important factor is to ensure that routine maintenance is carried out in a timely manner to ensure the failure-free operation of both IT systems and security systems. When carrying out such work, we take into account both the requirements of equipment manufacturers and operating conditions, as well as guidelines from regulatory authorities and standards.
Thanks to a well-established organization process, branch network, we are able to provide IT services to clients with an extensive network of branches around the world. At the same time, in order to facilitate requests for repairs and the solution of sudden problems, the client is provided with access to the Helpware of our company, where he can control all stages of the work and generate the necessary reports.
Education
The final stage in the implementation of any kind of IT project is the training of the customer’s personnel. The effectiveness of the training depends on how quickly the organization will begin to receive positive effects from the implementation of the information system, the implemented integrated solution or automation in the enterprise.
Helpware specialists conduct training for a dedicated employee or a group of employees of the customer, whose duties include the ability to use and work confidently, as well as provide further training and technical support outsourcing for users of the IT system. Training is provided both for employees with administration and configuration functions, and for ordinary users.
When organizing the training process, an individual approach is used – training can be conducted on the territory of the contractor, on the territory of the customer or remotely in the Skype-conference mode. As part of the training, we provide oral methodological recommendations for further training, which will be conducted by a dedicated specialist, if necessary, instructions for the administrator, user of the IT system, video materials, etc. are provided.
