There are scam restoration companies around that take your deposit and not complete the work. This is why you should be careful in choosing the restoration company that will carry out the restoration work on your house. Face to face questionnaire sessions with the professional will be able to help you make the right decision.
1. Is the Company Licensed and Certified?
Not every restoration contractor is licensed. So, when you meet with the contractor, ask if he has a license to do the restoration work. Then, you ask him to show you his license. Besides, you should also ask him to show you his Institute of Inspection, Cleaning, and Restoration Certification (IICRC). The IICRC certification is only awarded to a restoration company that has to meet the minimum number of certified technicians. A reputable disaster restoration company should be equipped with different types of certified technicians including water restoration, fire restoration, microbial remediation, etc.
2. How Much Experience Do You Have?
Experience is an important factor to look at when you are hiring a restoration company. An experienced restoration professional will take minimal time in completing the restoration work since he has done the same project many times before. Usually, they will have a lot of demands. You need to ask about the specialty of the restoration company.
3. Does the Restoration Company Have a Local Office?
The restoration contractor should have a local office that is near to your house. Many companies will make themselves appear as if they have offices in your area. However, it is not recommended that you hire these companies since you cannot personally visit their office. If they did not do a satisfactory job, you will not be able to travel to their office to make a complaint since their office is far away. On the other hand, if the office is only nearby, you can be able to easily reach them to fix the issue.
4. Do They Have References?
After the disaster, many people will be hiring restoration contractors to repair their homes. By the time you return, some people will already have moved back to their homes. You can ask these people which restoration contractors they hire. They will be able to give you references to a good restoration company. They can let you have a tour of their restored home to see the quality of their work. There is a high chance that your home will be restored fast if you hire the contractor that they recommend.
5. How Does the Restoration Process Look Like?
You will want to know what the contractor will do in the restoration process if you need more than water removal and drying to be done. Some people hire different contractors for water removal/drying and the reconstruction of the damaged structures in their house. If you want to use the same contractor for both purposes, be sure to ask how they plan to repair your home. Some of the questions you can ask are how are they going to remove the mold, how are they going to repair the damaged flooring, how are they going to rebuild the area that is needed to turn down due to excessive damage.
6. Does the Restoration Company Accept Insurance?
The cost of water damage repair can be in the range of a few thousand dollars. Most people would prefer to work with an insurance company as it helps them to offset some of the costs. At the same time, you probably don’t have the money in your bank account to pay the total cost of the damage repair. A good restoration company can help you navigate the red tape of the insurance company so that they pay out fair compensation.