VoIP Service Providers Tap Into Profitable VoIP Market with Class 5 Softswitch from the Right Vendor

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The current emphasis on remote working spurs the growth of VoIP. 5G, just around the corner, is another enabler. VoIP service providers have never had it so good. Their operations rely on the right class 5 softswitch from the right vendor to grab a slice of the $ 82560000 VoIP market. By 2026 the market will exceed $ 102480000. Even the domestic VoIP calling market will grow by over 12% and mobile market share will show 13% right up to 2026. Now is the time to put in place VoIP softswitch softwareto handle expected growth and deliver extreme customer satisfaction.

An all inclusive solution

Typical VoIP service providers serve businesses small and large, individual professionals and home users. In addition, there is an additional channel of resellers offering a variety of retail VoIP services. You need an all-inclusive solution:

• Carrier grade softswitch software to handle over 2000 concurrent calls or up to 100 calls per second
• Take care of least cost routing
• Interface seamlessly with any IP device, VoIP software like call center software and IP PBX and mobile devices besides softphones
• Integrate into existing hardware infrastructure to provide redundancy and high scalability along with high availability.
• White label – to help build your brand and let retailers/resellers develop theirs
• Integrated billing, traffic control and management, and payment gateway with analytics
• Capability to handle all signaling and network protocols as well as audio-video codecs
• Security – drawing from features of session border controller
• Support from vendor

The vendor plays a crucial role to your success as a VoIP service provider.

Key role of right class 5 softswitch vendor

A lot depends on choosing the right vendor. It is obvious that the vendor will assist with customizing the softswitch software to fit in with your existing system and then configure it to work in line with your business model. Most vendors provide this service. There is more.

The softswitch is just a platform. You will be looking to offer value added services to generate more revenues. In this context your vendor should also be able to offer other VoIP products.

• Consider if the vendor offers carrier grade class 4 softswitch, session border controller, Asterisk & FreeSwitch development. The class 5 softswitch is just the retail end but experience in carrier grade solutions means you have an expert at your service.
• Your vendor should also be offering IP PBX solutions, IVRs, SMS and voice broadcasting solutions and call center solutions. You can white label these and offer them to customers to increase revenue streams.
• Knowledge of speeding up backend operations and recommendations for speed boost such as configuring gateway systems and provisioning of modern NVMe drives for better performance.
• Consulting and guidance on technical and business aspects
• Availability for support through different channels
• Expertise in API integration. This is absolute must since you will want to link CRM, ERP, CMS and other software from other vendors.

VoIP evolves and you will want your software switch to be current now and in the future. Choosing the right vendor is important. Of course, you must also look at the software switch features.

Important feature considerations of class 5 softswitch

The technical aspect of class 5 softswitch is just as important as the commercial side.

Least cost routing: This feature is something you will find in all softswitches but when the vendor integrates AI into it, the performance improves since least cost is not the only parameter to consider. Call quality is also factored in on an agile basis depending on day to day availability.

• Call detail records and billing: Linking the two together and flexibility to set rates per individual user is necessary. In case of prepaid users your softswitch segregates users into prepaid users who recharge accounts and PIN/PINless card users, offering them easy top up methods.
• Enable you to manage and handle accounts of business users and resellers and define permissions as well as rates and taxes.
• Continuous monitoring and analytics: With this you know precisely what is going on and are alerted to any issues such as attempts at fraud.
• Protocols and codecs: People today use devices and software that use a variety of protocols and media codecs for audio-video communications. Is your softswitch capable of handling TCP, UDP, RTP, RTCP, G.711, G723, G729a, GSM, iLBC, H.261, H.263, H.264 and emerging H.265 codecs and transcode them effortlessly?
• Interface with class 5 softswitch and session border controller

The class 5 softswitch is at the core of your retail operations. Poorly designed softswitch could lead to customer churn and revenue loss whereas a superior smart class 5 softswitch delivers excellent performance to keep even the most demanding customers satisfied. The vendor too is important. When you consider class 5 softswitch, look at the software and the vendor too.