Why you have to use bots for your business

Hello. I am Charlie Walterson, a certified software engineer who specializes in the creation and development of bots. I have a blog on the best bots and having worked in the bots industry for years, I understand why it’s completely necessary for each business to have bot’s automation. Keeping up with my blog you will also learn how much of an impact bots can have in your business.

Do you own a small business? Or do you own a Mega business? Well, it doesn’t matter because you just can’t afford to not have a bot for your business. Lately, we have seen how businesses are in desperation to introduce chatbots.

Initially, people were curious about how the bot technology would impact the productivity of businesses, but it needs no words now. Many businesses have already adopted this technology in order to increase productivity. Failing to be part of this bandwagon could be the lagging-factor that is making your competitors beat you in the race thus its big time that you catch up with this advancement in the tech world.

Bots also deliver a personalized experience to each client.

Bots are playing a crucial part in almost every aspect of the business. Whether we are talking about 24/7 support, or increasing human productivity, bots prove that they need to be part of the customer service management. Furthermore, it ameliorates the brand with fewer customer’s endeavors.

Advantages and prospects.

The reasons why bots are being used in businesses are quite obvious. The expectations of customers are increasing day in day out and along with the new technology they expect to have the best customer experience to supplement their needs. It entails faster and much reliable processing of orders, well-grounded payment operations, a personal approach to each client, and so much more. Chatbots can do all this!

Here are some of the things that bots can do:

  • With chatbots, problems are solved much faster. They are available 24/7 and hence they are up to answer customers’ questions and execute their obligatory tasks. With quite a number of integrations, customers don’t have to wait in line since bots will serve thousands of customers simultaneously. According to The Business Insider Intelligence research, bots can cut down the cost of communication by 30%. Furthermore, they offer consistent answers and still offer answers to endless questions.

  • With chatbots, there is a personal approach to each customer. Humans get tired after some time, some lack adequate knowledge and key information, thus there is no consistency when it comes to offering customers services. With bots, you don’t get to experience all this. AI and machine learning could be used to spawn an entire portrait of the patron, check out his routine and needs, assemble his purchasing history and then come up with personalized experiences in order to refine the degree of the customer service offered. Besides, customers are much concerned with how they are treated not with the price tags.

  • With chatbots comes convenience. The fact that there is global integration, bots can be available in any application. For example; In project management tools like Riter, developers may use slack chatbots to generate and assign tasks when they are discussing with the team members without having necessarily to use the Ritter application itself.

Present-day forecasts.

Results concerning AI and chatbots differ. 80% of the people who participated in the chatbot survey funded by Oracle claimed that they are likely to have chatbots at their disposal so as to offer customer assistance.

On the other side, Forester published contrasting results for the adoption of AI among companies with only 20% of them willing to use AI in general not only chatbots in their businesses in the coming years.

For a fact, the only way to influence these statistics is by coming up with a well-rounded system. But though it might take time, using the existing technology should not be pestering at all, at the end of the day it is playing a big part.

Prevailing obstacles.

Just like any other tool, bots are not perfect. On the contrary, this doesn’t hinder customers from using bots. A chatbot consumer report claims that 71% of the customers don’t like using bots since they rarely solve their issues. They make mistakes and often never understand the client’s questions. In this case, many waste their time since one has to wait to get his assistance from a human agent. On top of it all, bots are not crafted for all businesses and states. One way or another you will need to have a person-person interaction.

Can bots really replace human agents? Hard to tell. Chatbots lack the ability to understand and construct natural speech but with technology evolving day in day out it’s hard to tell but time will tell. Automated planning, generation of natural language and utilizing semantic parsing would be a major boost of the industry.

Verdict

Despite the imperfection of this technology, chatbots merit your attention if keeping up with time is your thing. Many brands strive to automate most of their day to day practices which would be cost-effective and time-efficient. But to cope with the bot’s shortcomings it might require quite a huge investment in the development process. Regardless of whether you are in the sales, project management, banking or even any other business, the contribution offered by bots is immense and up to this juncture, AI technology has proved its worth. So using bots or not using them, it’s all up to you. Furthermore, having bots for your businesses, they act as virtual agents and they can help cut down the cost of employing more employees.

About RJ Frometa

Head Honcho, Editor in Chief and writer here on VENTS. I don't like walking on the beach, but I love playing the guitar and geeking out about music. I am also a movie maniac and 6 hours sleeper.

Check Also

Riya Rashmi Dash – the Selenophile and wanderlust

She is Riya rashmi dash presently pursuing her BBA from KIIT University, Bhubaneswar. She is …

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.