What Exactly Does a Medical Administrative Assistant Do?

There are over 1.1 million doctors throughout the country who keep us well and healthy. However, they can’t do the job alone. Every doctor relies on a medical administrative assistant to work efficiently and help as many patients as possible each day.

What exactly is a medical administrative assistant, and what do they?

Keep reading our quick career guide to find out!

What Is a Medical Administrative Assistant?

There are two main types of medical assistants in the healthcare industry.

A medical administrative assistant is a vital member of the team. They work in office settings to perform clinical duties. They often don’t work to provide patient care.

It’s important not to confuse them with clinical medical assistants, who work in medical practices to provide patients with medical care. Clinical medical assistants help doctors and other health care providers during exams and treatments.

Working in medical administration, you’ll likely act as the first person patients see when they walk in. You’ll coordinate patients visits and make sure everything throughout the office runs smoothly.

It’s important to note that as a medical assistant, you’ll need to stay current on new policies and regulations. These regulations cover the collection, storage, and dissemination of sensitive patient data. Keeping current on these policies and regulations will ensure you can do your job to the best of your ability.

Common Duties

A medical administrative assistant job description usually entails performing day-to-day office tasks, such as:

  • Checking patients in at the front desk

  • Answering phones

  • Scheduling patient appointments

  • Compiling medical records and charts

  • Using computer software and office equipment to stay organized

  • Communicating with appropriate clinics for lab results

  • Maintaining supplies

  • Keeping up with the appearance of the office

In some cases, you’ll also help with medical billing and coding. You may also need to work with the insurance companies to get approval for patient treatments. This process also involves processing patient insurance claims for payment.

However, your day-to-day responsibilities will depend on the size of the office team and where you work.

Job Locations

Jobs as a medical administrative assistant are available in a number of settings, including:

  • Urgent care centers

  • Medical research facilities

  • Insurance companies

  • Medical practices

  • Hospitals

You might also find a job as an administrative assistant at a medical transcription or medical billing company. Administrative medical assistants also sometimes work as a medical researcher or physician’s personal assistant.

As you look for a job in this field, consider looking a medical assistant training programs as well. These school programs sometimes hire educators, employed by the school.

There are new jobs opening in this field all the time. The positive job growth outcome will make it easier for you to find a job in this industry.

Education Requirements

There are no formal education requirements for you to become a medical administrative assistant. However, some employers do provide on-site education and training. Other employers prefer to hire medical assistants who have completed a structured training program.

You can complete this medical office administration program to gain the necessary education before applying for jobs.

Programs are often available through technical schools, universities, and community colleges.

You might also require supplemental classes, such as medical billing and coding. The more education you have under your belt, the better you’ll become at your job.


As a medical admin, you’ll need excellent people skills to work with both medical staff and patients each day. An upbeat disposition can make patients feel at ease. You’ll also need to remain professional and organized as you greet patients, answer phones, and write emails.

You’ll likely deal with moody patients and uncompromising insurance companies.

With this in mind, it’s important to remain calm, courteous, and patient. Otherwise, you might find it difficult to handle the stress and demands on the job.

Administrative medical assistants also need to know how to multitask. On the job, you’ll need to remember large amounts of information on demand. You’ll also need to manage to work in a busy, high-traffic environment.

Meanwhile, you’ll also need to handle many stressed, sick, tired, and sometimes dying patients at once.

Since you’ll work with many patients, you’ll need to maintain excellent communication skills.

You’ll also need to use top-notch writing, spelling, and grammar skills to complete the necessary medical documents. To complete these tasks, administrative assistants also need hands-on experience using common computer programs such as word processes or spreadsheets.

Previous experience using spreadsheets will also help you handle billing and light bookkeeping tasks. To avoid errors, you’ll need to be good with numbers. Strong attention to detail can also help you avoid mistakes.

Skills handling money and recording transactions can also make you better at this job.

To become a skilled professional, you’ll also need a moderate amount of field-related knowledge. Most administrative assistants gain this knowledge through formal training.

Many medical assisting programs can provide you with these skills and more!


You’ll experience a plethora of benefits after becoming an administrative medical assistant! For example, this career path is ideal for someone who wants to work in health care without getting involved with treatments or procedures.

Medical assistants also have the ability to work at a number of health care settings. You can explore different medical specialties and environments while maintaining the same responsibilities.

That way, you can take the time to find the best work environment that’s suitable for you.

At the same time, you’ll have the opportunity to advance to other positions, such as a medical office manager or supervisor.

If you don’t like sitting still, this career path will keep you busy. Every day will bring in new people, experiences, and memories.

The median pay for medical administrative assistants is $33,610 a year.

What Does a Medical Administrative Assistant Do?: Your Quick Career Guide

Do you have what it takes to become a medical administrative assistant? Now that you know a little more about what’s expected, consider pursuing this career path today!

Explore the Miscellaneous section of the blog for more helpful guides!

About RJ Frometa

Head Honcho, Editor in Chief and writer here on VENTS. I don't like walking on the beach, but I love playing the guitar and geeking out about music. I am also a movie maniac and 6 hours sleeper.

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