Phone systems for businesses are classified into two types, VoIP and landline.
The telecommunication industry evolves pretty rapidly. That said, the debate over which phone system is best, rages on even in 2019. When it comes to VoIP vs landline, there is no outright winner.
What option you pick depends on a couple of factors. These factors will collectively determine which phone system is best for your business.
Lots of businesses that have a landline are planning to switch to VoIP. Why the switch? Read on to find out.
This piece will look at these two businesses’ phone systems in depth. It will look at the differences between the two systems. Hopefully, you’ll get a clear picture of both, so you know which system to choose for your business.
How Do Landlines Work?
Circuit switching is the main principle behind landlines. You are undoubtedly familiar with telephone lines. Telephone lines are like wires in a large circuit.
Whenever you make a call, a carrier routes it to the number you’re calling. The connection is not a simple two-way connection. Instead, the call goes through multiple switches to connect you to the receiver.
When the receiver takes the call, the circuit is complete, and you can communicate. Up until the early sixties, each call had its dedicated wire. Of course, this technique wasn’t economically feasible or easy to set up. Copper was the material of choice for these telephone wires.
The long-distance telephony was very inefficient and prone to malfunction and interference. Fortunately, landlines today are a huge leap from past setups.
Landlines are nowadays more efficient and cost-effective. Thanks to digitization and fiber optic cables, today, landlines use less copper than in the past. Less copper translates to less expensive landline setups.
Today, telephones convert sound waves to digital signals. Fiber optic cables relay these signals to the receiver. Fiber optic uses light to send signals, which is way faster than copper wires.
What Is VoIP?
VoIP stands for Voice over Internet Protocol. You can tell from the names that VoIP has something to do with the internet.
VoIP is a telephone system that encodes your analog signal into a digital format. Your voice, now digitized, is transmitted over the internet to the receiver.
There is a decoder on the receiver’s end. The decoder reconverts the signal back to analog and thus facilitates communication.
Internet telephony is another name for VoIP. VoIP has its roots in the 1970s. VoIP has evolved significantly from its first system in the 70s. This advancement is because of the rapid evolution of the internet within that time.
The internet’s switching capacity makes VoIP very efficient. The technology’s basis is that when one person speaks, the other is listening. The internet won’t transmit data to the speaking end.
In doing so, VoIP cuts transmitted sound waves by half, making phone calls faster and efficient. Instead of maintaining a constant open line, VoIP transmits voice in small packets.
VoIP vs Landline: The Pros and Cons
Both telephony systems have their pros and cons. Understanding these will help you make an informed decision. Here are a few benefits of a landline system
Pros of Landline Telephony
Landline is more traditional and has its benefits. Landlines are pretty reliable and have no downtimes. A few pros of landlines include
Faster 911 response time
Police and emergency services are likely to respond faster to a landline call. When you call 911 on a landline, the address appears automatically to the dispatcher. The address pinpoints where police should respond.
VoIP doesn’t give precise coordinates of the call location. 911 must get location instructions from you. If not, they have to get the location from your carrier network.
Better Privacy and Security
It is easier to gain access to a VoIP transmission through hacking than a landline. Unless the hacker has very special military technology.
If secrets are your thing, then landlines are your pal.
Unless the landline wires are physically cut then your connection is steady. VoIP may have a lot of connectivity issues because of the internet. These issues may cripple sound quality and communication.
Cons of Landlines
Landlines have a few drawbacks. The following are the cons of having a landline set up.
A landline setup is not cheap. The infrastructure you need for a landline is very costly. Considering you need lots of cables and so on.
Landlines are pretty notorious for sales calls. Sales calls are very interruptive and a nuisance to most people.
They are especially annoying when you’re expecting an important call, then you receive a sales call instead.
Most landlines setups come in packages. These packages may include a lot of unnecessary additions. These extras increase the cost of the landline system.
Benefits of Internet Telephony
The telephone industry nowadays leans more towards VoIP than landlines. Here are some reasons for the inclination.
VoIP does not require heavy infrastructure like a landline. Establishing a virtual phone system is inexpensive.
VoIP calls can be made anywhere with internet access. You don’t need a line to make a call. You can also connect to anyone across the globe with the internet and a phone.
A VoIP setup may have great extra features. These features are pretty beneficial to your business. Additions such as automated routing and call recording are features of VoIP.
Cons of VoIP
A VoIP connection is not without its drawbacks. Here are some cons of a VoIP connection.
Prone to hackers
Hackers may gain access to your VoIP network and steal crucial information. A landline is more secure than a VoIP setup.