ITIL: The ITIL Service Lifecycle). - Source:

How Can ITIL and Agile Project Management Coexist

ITIL and Agile can be together? Today, it is a recurring and growing issue in the business industry. However, ITIL is undoubtedly the preferable structure for organizations around the globe, but despite its glory and its many benefits, it has failed to completely address any of the misconceptions that surround it. One of the most common; considers this to be incompatible with other standards; ITIL is sometimes considered a rigid framework. While Agile has some different approaches, which are compatible with other standards too. Therefore, many organizations adopted this strategy and advised to learn and enroll in PMP certification training online courses to attain better opportunities in the IT industry.


Agile ability is supposed to describe more than an ordinary methodology; as a project that focuses on a project that conflicts with traditional predictive values and strings, such as cascade or cycle-V. From a leading project aspect, the goal of the project is to create a product. That is why it is more down towards product management, not project management. Anyhow, Agile was originally designed for the development of the software, and current practice shows that it can be used effectively in almost any sort of business.


With respect to the current IT industry, ITIL supposed to provide a complete framework for managing information services, designing, delivering, using and continuously improving service policies. However, the level of development and start-up is constantly evolving in line with the service policy, the latter is constantly enriched by the constant transformation.

Anything Common in ITIL and Agile?

Although based on different approaching techniques, such as ITIL and Agile, at many relevant levels; both focus on repeated progress, direct control, clarity, and cooperation. By carefully following the ITIL principles of practitioners focus on value, enhance the experience, move wherever the person is, work globally, will feel completely similar and intense. for instance:

  • Focussing on initiating consequences in order to improve the delivery service
  • An idea is required not only to work on processes but also to use the individual’s experience.
  • Focus on combining the principles of work, repeated development, direct control, transparency and cooperation with flexible customer cooperation

Where Does ITIL and Agile Approach Work Best?

The areas with which these two methods are most appropriate differ depending on the nature of each job; therefore it is recommended that a person should thoroughly analyze the activities and perspectives of both proposals before merging ITIL with Agile. However, the following aspects will be helpful in order to initialize points where the two methodologies can be combined. Moreover, there is no specific standard for ITIL procedure, like any method that consists of this set of good practices can be tailored to the needs of every single business. Though this means that with a cautious approach one can customize ITIL for efficient combination. Some of the processes in which ITIL and Agile are best integrated are:

  • Business Relationship Management: In this process, ITIL is supposed to able to communicate with the service provider of the IT industry and the business community to facilitate Agile policies; especially in relation to the requirements of the business, constant collaboration and communication.
  • Service Level Management: From an ITIL perspective, this process provides its usefulness, in another way; understanding the needs of starting a business along with the PMP certification. Though the method of Agile helps to prioritize them. However, it is considered as an adjunct to business relationship management because of non-operational requirements: accountability for the capabilities, availability, continuity, and security that expect, for example, from project tasks.
  • Executive Management: Through this process, ITIL helps the organization more efficaciously to manage flexible business plan product control; and provide fast services and added value.

Service Management of Agile vs. ITIL

Is it manageable to line-up the service management of Agile to ITIL? By comparing the four fundamental values of Agile declarations with ITIL and people will notice how contradictory they are: thus ITIL emphasizes all that makes the Agile to consider less essential. Moreover, people and communication permeate Agile processes and tools. At the same time, ITIL almost exclusively focuses on descriptions and processors to create quality services.

Responding to Scheduling Changes

ITIL involves designing, preparing and responding to predictable processes based on the idea that solutions can be applied appropriately when a difficulty grows. The key concern with the ITIL framework is that it can lock you up, preventing you from removing the program if necessary. The stability of the ITIL process can be too narrow, leaving little room for deviation from the original pre-set design, which defines an environment without Agile. This is, however, the most controversial debate that prevents the smart access of traditional ITIL focused IT companies.

Framework vs. Philosophy

Based on some of the above elements, Agile and ITIL methods are not heavenly made for each other, and people are supposed to agree on this. However, as it is said that opponents always attracts, there are many ways to use them all together. Whereas Agile is considering as a lively philosophy, a set of instructions for the work, for instance, the principles of Agile help you make decisions but do not tell you how to perform certain tasks, no road maps at all, just commandments.

However, ITIL is known as a framework, a set of procedures that details how a person works, it has a reputation for being unnecessarily rigid and complex, but it is never intended to be a starting point. In addition, ITIL is not supposed to designed to be fully implemented across the organization, though it has always been, and always will be, a very valuable set of best practices that are used in a way that is appropriate for a particular organization. The use of ITIL or its components can be very skillful. Finally, a combination of ITIL and Agile can benefit any type of organization, however, it is integration that makes services efficient and fast. Though delivers business profitability by providing clients with quick solutions that come across their expectations.

About RJ Frometa

Head Honcho, Editor in Chief and writer here on VENTS. I don't like walking on the beach, but I love playing the guitar and geeking out about music. I am also a movie maniac and 6 hours sleeper.

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