If you’ve started a cleaning business, you have to know by now that there is more to any business (at least we hope you do) than getting customers and simply getting paid. There is actually a lot of behind the scenes work, as there is with any business, but the cleaning business is just one of the most popular businesses that entrepreneurs decide to choose because they either love cleaning, or they love to help people clean. Whatever the case may be, you need to know some important things that we’ll cover in this guide so you can help your business grow to heights unknown.
Think About What Business You’d Like to Run
There are many types of cleaning businesses, from general cleaning, all the way down to custom carpet cleaning and even dry cleaning. No matter what, by having your select goal and title set to your expertise of cleaning, you can basically get yourself out of “freelancer” mode, and end up with more of the kind of customers you want.
Don’t Play God
We are human, and not only do we make mistakes from time to time, but most of us should learn from them. From unhappy customers, all the way down to a little bump or accident at the place you’re cleaning (hey, it happens), those little idiosyncrasies are what make us presentable to our clients and customers. Do we have to point the imperfections out right off the bat? Of course not. But think about all of the avenues that people can reach you.
One of the biggest ways people can actually get ahold of you is through social media, and even Google Reviews. Want to see your business grow right before your eyes? Throw up a website, even if it’s nothing extremely fancy, and offer ways for people to contact you. You may not want to expect instant results, but if you’re already somewhat established, then throwing the “Like us on Facebook” famous line actually does get people to see your page, and in turn can generate an online persona that you’re looking for to boost your sales, and even increase your return on investment.
Customer Service is Always Key
As said earlier, you want your customers to be happy. Those happy customers have their own lives, their own problems, and they don’t need to worry about yours. You’re trying to run a business here. If you get too personal, then this can be a problem when it comes to your customers. However, if they can come to you with anything that you can help them with as far as your cleaning business is concerned, remember to listen, be courteous, do a professional job, and maintain control of the situation in a positive way at all times so you can make them a satisfied customer.
Every business will have its ups and downs, but what is important is that during those up-times your company continues to grow more than the last time you had a successful track record. The more this happens, the more it means that your business is growing, and as it does, you should relish the success you achieve, but never give up and keep on learning and helping your customers.