At first glance, most medical alert systems look the same: similar pricing, equipment, and even similar promises are made about their performance. To truly find the best takes a deeper look at the company and their policies and practices. The team at Reviews.com recommends looking into these factors before choosing a system to best suit the needs of your lifestyle or that of a loved one.
No unnecessary equipment or charges. Medical alert systems can be purchased through a home security provider, but this requires the purchase of an entire home security system. For most elders, simply purchasing the medical alert system alone is sufficient for their needs.
Upfront pricing and ordering. Customer service is one of the most important aspects of a medical alert service. The provider’s website should be easy to browse and navigate and should have multiple customer service options including both phone and internet ordering. This way, both the person using the system and their loved ones can communicate with the company and troubleshoot in a way that is convenient and efficient for them.
When it comes to pricing, beware hidden fees and confusing pricing. Avoid companies that rarely or never list an actual price for their systems, and check out any asterisked terms to find hidden clauses. For instance, a company that is up-front about having an activation fee is likely more trustworthy than companies that charge it without letting the customer know.
Keep an eye out for contracts as well. Companies that look to lock you into an extended contract likely don’t have the flexibility that most families need. Instead, consider going to a provider that offers a month-to-month plan or even a trial period before buying.