You may have heard about the recent Galaxy Note7 recall. If the recall affects you, you likely have questions and may be uncertain of what to do next. Should you exchange your device? Can you return it for a full refund? These are common questions that many Note7 owners are asking themselves. Thankfully, owners affected by the recall have options. If you’re one of these individuals and are confused about how to proceed, don’t be – this is what you need to know.
Why the Phone is Being Recalled
In cooperation with the Consumer Protection Safety Commission (CPSC), Samsung recently recalled all Galaxy Note7 devices sold prior to September 15 of this year. Owners of the Galaxy Note7 are encouraged to power down their devices and not use them, as the affected phones are at risk of catching fire or exploding as a result of a manufacturing defect. This defect occurs in the protective barrier between the phone’s batteries, and can result in positive and negative poles coming into contact, resulting in dangerous overheating. If you own a recalled Note7, you should stop using the device immediately, and not charge it. Retailers, wireless carriers, and Samsung all have recall programs in place for affected owners.
Your Options: Should You Exchange Your Phone or Return It?
If you own a Note7 device that has been recalled (as mentioned above, this applies to any Note7 sold prior to September 15), you can either exchange it for a new Galaxy Note7 (more on this below), exchange it for a similar device, like the Galaxy S7 or S7 Edge, or return it (along with any related accessories) for a full refund. Should you choose to exchange or return your device, you will be not be charged any fees, and are also eligible for a $25 gift card from Samsung for your inconvenience.
Carriers like T-Mobileare making it easy for Note7 recallcustomers to exchange their phones for new models or similar replacements. If you decide to exchange your Note7 for an S7 or S7 Edge, for example, you will be refunded the difference in price between the original device and the alternative. Return your Note7 to the original place of purchase today to exchange the device for a new replacement or a refund. As of September 21, retailers and wireless carriers have been offering new Note7 replacements, so you can bring your phone back at any time if you haven’t already done so.
What If You Still Want Your Galaxy Note 7?
If you like your Note7 and would like to keep it, you can exchange it for an identical replacement. The CPSC has verified that the replacement devices, which have been offered to the public since September 21, are defect-free and safe for public use. Though there have been reports of fires with the new replacement devices as well, many of them are unsubstantiated or shown to be false.
Are You Able to Bring Your Note 7 on an Airplane?
Technically, yes, but there are some strong recommendations on the part of the FAA for affected Note7 owners. Individuals who own Note7 devices that have been recalled are advised not to stow or pack the phone in checked baggage, and to not use or charge the phone onboard the aircraft. If you have a recalled Note7 device and travel frequently or have an upcoming trip, your best bet is to exchange, replace, or return the device as soon as possible. Otherwise, you will be unable to use your phone for the duration of your flight.
Take Action Today to Replace Your Defective Note 7
If you own a Note7 and are confused or uncertain of what to do next, you can relax – simply take the phone back to the place where you purchased it, and the retailer or wireless carrier will exchange it free of charge. If you decide that you no longer want a Note7, you can also return it for a full refund. If there’s ever been a situation where the saying “no questions asked” truly applies, this just might be it. Return or exchange your phone today with confidence.